Privacy Notice

1. Personal Data We Collect

Depending on how you use our website and services, we may collect the following personal data.

1.1 Individual Information

We may collect:

• Full name;
• Email address;
• Telephone or mobile phone number; and
• Other information that you provide in connection with a booking or service request.

1.2 Company or Business Information

Where a booking or service request is made on behalf of a company or organisation, we may collect:

• Company or organisation name;
• Name of the person making the booking or service request;
• Business email address;
• Business telephone or mobile phone number; and
• Other information reasonably necessary to process and manage the booking or service request.

1.3 GPS and Location Information

Depending on the features you use and the permissions provided through your device or browser, we may collect or receive location-related information, including:

• Your device's GPS or current location;
• Pickup location;
• Destination location;
• Building name or building location;
• Location selected or pinned on a map;
• Latitude and longitude coordinates; and
• Other location information that you provide in connection with a booking or service request.

Where GPS or device location access requires permission, such access will be subject to the location permissions available through your device or browser.

2. How We Collect Your Personal Data

We may collect personal data when you:

• Visit or use our website;
• Use our booking or service request forms;
• Provide your name, email address or telephone number;
• Use GPS or location-related features;
• Allow your browser or device to provide location information;
• Enter or select a pickup location;
• Enter or select a destination;
• Select or pin a location or building on a map;
• Contact us regarding a booking or service request; or
• Provide information relating to an individual or company booking.

3. Purposes for Collecting and Using Personal Data

We may collect and use your personal data for purposes including:

• Processing and managing your booking or service request;
• Identifying your requested pickup location;
• Identifying your requested destination;
• Identifying relevant buildings or locations;
• Providing GPS and location-related features;
• Supporting route or location-related functions where applicable;
• Contacting you regarding your booking or service request;
• Sending booking confirmations and booking-related information;
• Providing booking summaries, receipts or other relevant documents;
• Managing changes, corrections or cancellations;
• Responding to enquiries and customer service requests;
• Maintaining appropriate business and transaction records;
• Protecting the security and integrity of our website and services;
• Detecting, preventing or investigating misuse, fraud or unauthorised activity; and
• Complying with applicable legal, regulatory or other lawful requirements.

We will not use your personal data for purposes that are incompatible with the purposes described in this Privacy Notice unless otherwise permitted or required by applicable law.

4. GPS and Location Data

Certain features of our website may require access to GPS or location information.

Where you allow location access, we may receive location information from your device or browser. Depending on the device, browser and permission settings, this may include approximate or precise location information.

GPS or location information may be used to:

• Identify your current or selected location;
• Assist with selecting a pickup location;
• Assist with selecting a destination;
• Display or identify locations on a map;
• Support route or location-related functions;
• Process your booking or service request; and
• Provide other location-based features available through our website.

You may control or disable location permissions through your device or browser settings. However, disabling location access may affect features that depend on GPS or location information.

5. Pickup, Destination and Building Locations

When you provide a pickup location, destination or building location, the information may be associated with your booking or service request.

This information may include:

• Pickup address or location;
• Destination address or location;
• Building name;
• Building address;
• Map location;
• Latitude and longitude coordinates; or
• A location selected or pinned on a map.

You should provide only location information that is relevant and necessary for your booking or service request.

6. Individual and Company Bookings

If you make a booking or service request as an individual, the personal data you provide may be used to process and manage your request.

If you make a booking or service request on behalf of a company or organisation, you should ensure that the information provided is accurate and that you are authorised to provide the relevant information where such authorisation is required.

If you provide personal data relating to another individual, you should ensure that you are authorised to provide that information and that the relevant individual has been appropriately informed where required by applicable law.

7. Disclosure of Personal Data

We may disclose or provide access to relevant personal data where reasonably necessary for the purposes described in this Privacy Notice.

This may include disclosure to:

• Authorised employees or personnel;
• Website hosting providers;
• Database and cloud service providers;
• Email and communication service providers;
• Map, mapping or location service providers;
• Technology and software service providers;
• Service providers involved in fulfilling your booking or service request;
• Professional advisers where reasonably necessary;
• Government authorities or regulators where required or permitted by law; or
• Other parties where disclosure is necessary and permitted by applicable law.

We will take reasonable steps to ensure that personal data is disclosed only for appropriate purposes and to parties that are authorised or otherwise permitted to receive it.

8. Third-Party Services

Our website may use third-party technologies and service providers to operate certain features.

These may include services relating to:

• Website hosting;
• Database storage;
• Maps and location services;
• GPS or geolocation functionality;
• Email delivery;
• Communications;
• Website security;
• Analytics; and
• Other technical services required to operate the website.

Where such services process personal data on our behalf, we will take reasonable steps to ensure that the information is handled appropriately and protected in accordance with applicable requirements.

9. Data Security

We take reasonable and appropriate security measures to protect your personal data against unauthorised access, collection, use, disclosure, alteration, loss, misuse or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore take reasonable precautions when providing personal data online.

10. Data Retention

We will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and managing bookings;
• Maintaining business and transaction records;
• Customer service;
• Resolving disputes;
• Security and fraud prevention; and
• Complying with legal or regulatory requirements.

When personal data is no longer required, we may securely delete, destroy or anonymise it in accordance with our applicable retention practices and legal obligations.

11. GPS and Location Data Retention

Where GPS or location information is collected, the period for which the information is retained may depend on how it is used.

For example, location information associated with a booking may be retained together with the relevant booking record where reasonably necessary for business, customer service, dispute resolution, security, accounting or legal purposes.

Location information that is not required for these purposes may be deleted or anonymised in accordance with our applicable retention practices.

12. Cookies and Technical Information

Our website may use cookies and similar technologies to:

• Operate the website;
• Maintain website security;
• Remember preferences;
• Improve functionality;
• Analyse website usage; and
• Support certain website features.

We may also automatically receive certain technical information, such as:

• IP address;
• Browser type;
• Device information;
• Operating system; and
• Information relating to website interactions.

Where required, appropriate notices or choices may be provided in relation to cookies and similar technologies.

13. International Data Transfers

Some of our technology or service providers may process or store personal data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to address such transfers in accordance with applicable personal data protection requirements.

14. Your Personal Data Rights

Subject to applicable law and relevant conditions or exceptions, you may have rights relating to your personal data, including the right to:

• Request access to personal data that we hold about you;
• Request correction of inaccurate, incomplete or outdated personal data;
• Withdraw consent where processing is based on consent, subject to applicable restrictions;
• Request information about how your personal data is processed; and
• Exercise other rights available under applicable personal data protection laws.

Requests relating to your personal data may be submitted using the contact details provided below.

15. Accuracy of Personal Data

You are responsible for ensuring that the personal data and location information you provide to us is accurate, complete and up to date.

If any information you have provided changes, you should inform us so that we can update our records where appropriate.

16. Children's Personal Data

Our website is not intended to knowingly collect personal data from children where such collection is prohibited by applicable law.

If you provide personal data relating to another person, you should ensure that you are authorised to provide such information and that any necessary notices or permissions have been provided.

17. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to:

• Our website;
• Our services;
• Our business practices;
• Technology;
• The way we process personal data; or
• Applicable legal or regulatory requirements.

The updated version will be published on this page together with the relevant "Last Updated" date.

18. Contact Us

If you have any questions, requests or concerns regarding this Privacy Notice or the handling of your personal data, please contact us:

We will consider and respond to reasonable personal data enquiries and requests in accordance with applicable laws and requirements.

19. Provision of This Privacy Notice

This Privacy Notice is provided to inform you about how we collect, use, store, protect and disclose your personal data when you use our website and services.

By using our website and providing personal data to us, you acknowledge that you have been informed of the matters described in this Privacy Notice.

Where consent is required under applicable law for a particular type of processing, we will obtain the appropriate consent through the relevant method before carrying out such processing.