Terms & Conditions

1. About These Terms

These Terms apply to your use of the Website and to bookings and service requests submitted through the Website.

Additional conditions may apply to a particular booking or service. Where applicable, those conditions will be communicated to you before or during the booking process.

If there is any conflict between these Terms and specific conditions communicated for a particular booking, the specific booking conditions will apply to the extent of that conflict.

2. Our Services

We receive, process, manage and arrange bookings and service requests submitted through our Website.

Depending on the services available on the Website, these may include:

• Passenger transportation;
• Delivery or transportation of goods;
• Short trips;
• Cross-border trips;
• Interstate trips;
• Transfers;
• Pre-arranged transportation; and
• Other services displayed or offered through the Website.

The exact service provided will depend on the booking details submitted by you and the booking confirmation issued by us.

We may determine whether a requested service can be accepted based on availability, operational requirements, safety considerations, applicable laws and other relevant circumstances.

3. Use of the Website

You may use the Website only for lawful purposes and in accordance with these Terms.

You must not:

• Submit false, misleading or deliberately inaccurate information;
• Submit fraudulent or fictitious bookings;
• Impersonate another person or organisation;
• Attempt to gain unauthorised access to the Website or its systems;
• Attempt to access another person's information;
• Interfere with the operation or security of the Website;
• Introduce viruses, malware or other harmful code;
• Attempt to manipulate booking availability or pricing;
• Circumvent security measures;
• Use automated methods to improperly access or collect information from the Website; or
• Use the Website for any purpose that violates applicable laws or regulations.

We may restrict, suspend or terminate access to the Website where reasonably necessary to protect the Website, our business, our customers or other users.

4. Booking Requests

You may submit a booking request by completing the relevant booking form on the Website.

Submitting a booking request does not automatically mean that the booking has been accepted or confirmed.

A booking request may need to be reviewed based on factors including:

• Availability;
• Requested date and time;
• Pickup location;
• Destination;
• Route;
• Number of passengers;
• Vehicle or service type;
• Goods or items, where applicable;
• Price and applicable charges; and
• Other information relevant to the requested service.

A booking will only be considered confirmed when we have communicated confirmation to you through the applicable communication method.

5. Information Provided by You

You are responsible for ensuring that all information provided to us is accurate, complete and up to date.

This may include:

• Full name;
• Company or organisation name;
• Email address;
• Telephone or mobile number;
• Pickup location;
• Destination;
• Building or location information;
• Booking date and time;
• Number of passengers;
• Vehicle or service requirements;
• Goods or item information, where applicable; and
• Any other information required for the requested service.

We are not responsible for problems, delays, additional costs or unsuccessful service arrangements resulting from inaccurate, incomplete or outdated information provided by you.

You should notify us promptly if any information affecting your booking changes.

6. GPS and Location Information

Where the Website provides map, GPS or location-related features, you are responsible for checking that the selected location, pickup point and destination are correct before submitting your booking.

Map locations, GPS information, addresses and route information may contain inaccuracies or may be affected by technical, environmental or third-party limitations.

You should not rely solely on GPS or map information where doing so could create a safety risk or cause a significant error in your booking.

We may contact you to clarify a location where reasonably necessary.

7. Booking Confirmation

A booking request becomes a confirmed booking only after confirmation has been provided by us.

A booking confirmation may contain information such as:

• Booking reference number;
• Customer details;
• Service type;
• Pickup location;
• Destination;
• Date and time;
• Vehicle type;
• Number of passengers or items;
• Price or applicable charges; and
• Other relevant booking information.

You should carefully check your booking confirmation and notify us promptly if any information is incorrect.

8. Prices and Charges

Prices and charges may depend on factors including:

• Service type;
• Distance;
• Route;
• Vehicle type;
• Number of passengers;
• Goods or items;
• Additional services;
• Waiting time, where applicable;
• Changes requested by the customer; and
• Other applicable circumstances.

The applicable price or charges for your booking will be communicated through the Website, booking process or booking confirmation where applicable.

We may correct an obvious pricing or information error where reasonably necessary.

If a change requested by you results in an additional charge, the revised charge may be communicated to you before the change is confirmed.

9. Payment

Payment arrangements may depend on the payment methods made available for the particular service.

Where manual payment is offered, you may be required to follow the payment instructions provided by us and, where applicable, provide proof of payment.

Submitting proof of payment does not automatically mean that the payment has been verified.

A booking may remain pending until the required payment has been received and verified where payment is required before confirmation or commencement of the service.

We may delay, reject or cancel a booking where the applicable payment requirements have not been fulfilled or where payment cannot reasonably be verified.

10. Changes to a Booking

You may request changes to your booking before the service takes place.

Changes may include:

• Date;
• Time;
• Pickup location;
• Destination;
• Route;
• Number of passengers;
• Vehicle type;
• Service type;
• Company or customer information; or
• Other booking details.

All requested changes are subject to availability and our confirmation.

A requested change may result in:

• A revised price;
• Additional charges;
• A different vehicle or service arrangement; or
• The booking being unable to proceed.

We will inform you of relevant changes where reasonably practicable.

11. Cancellation by the Customer

You may request cancellation of a booking in accordance with the cancellation conditions applicable to your booking.

Any applicable cancellation charge, refund or payment treatment may depend on:

• When the cancellation is requested;
• Whether the booking has been confirmed;
• Whether payment has been received;
• Whether the service has already commenced;
• Whether costs or arrangements have already been incurred; and
• Any specific cancellation conditions communicated to you.

Where a refund is applicable, the refund method and processing time may depend on the original payment method and the circumstances of the cancellation.

12. Cancellation by Us

We may decline, suspend or cancel a booking where reasonably necessary, including where:

• The requested service is unavailable;
• The information provided is inaccurate or misleading;
• Required payment has not been completed or verified;
• We reasonably suspect fraud, misuse or unlawful activity;
• The requested service cannot reasonably be provided;
• Safety concerns arise;
• The booking would breach applicable laws or regulations;
• A vehicle or other required resource becomes unavailable; or
• Circumstances beyond our reasonable control prevent the service from being provided.

Where reasonably practicable, we will inform you of the cancellation and any applicable alternative arrangement or refund.

13. Passenger, Goods and Service Requirements

Where a booking involves passengers, you must ensure that:

• The number of passengers does not exceed the permitted capacity;
• Passengers follow reasonable safety instructions;
• Passengers behave appropriately; and
• Relevant passenger information is provided accurately.

Where a booking involves goods, deliveries or other items, you must provide accurate information about the goods or items.

You must not request transportation or delivery of items that are unlawful, dangerous, prohibited or otherwise unsuitable for the requested service.

We may refuse to carry passengers, goods or items where we reasonably believe that doing so may create a safety, legal or operational risk.

14. Waiting Time and Delays

You should be ready at the agreed pickup location at the confirmed time.

Where applicable, waiting time may be subject to additional charges or conditions communicated during the booking process.

Estimated arrival and completion times may be affected by:

• Traffic;
• Weather;
• Road conditions;
• Accidents;
• Road closures;
• Public events;
• Vehicle issues;
• Operational circumstances; or
• Other circumstances beyond our reasonable control.

An estimated arrival or completion time is not a guaranteed time unless expressly stated otherwise.

Where reasonably practicable, we may notify you of significant delays or changes.

15. No-Show

If you are not present or available at the agreed pickup location within the applicable waiting period, the booking may be treated as a no-show.

Depending on the circumstances and applicable booking conditions, a no-show may result in:

• Cancellation of the booking;
• Additional waiting charges;
• Additional service charges; or
• Loss of an applicable booking payment.

Any specific no-show conditions applicable to your booking may be communicated separately.

16. User Responsibilities

You agree to:

• Provide accurate and complete information;
• Provide accurate pickup and destination information;
• Ensure that you are available at the agreed pickup location;
• Follow reasonable instructions relating to the service;
• Use the Website lawfully;
• Treat our personnel and service personnel respectfully;
• Ensure that you have the necessary authority to provide information belonging to a company or another person;
• Notify us promptly of any error affecting your booking; and
• Comply with applicable laws and regulations.

17. Prohibited Activities

You must not use the Website or our services to:

• Submit fraudulent or fictitious bookings;
• Impersonate another person or organisation;
• Provide deliberately false information;
• Harass, threaten or abuse our personnel;
• Manipulate booking availability or pricing;
• Circumvent Website security;
• Gain unauthorised access to information;
• Introduce malicious software or harmful code;
• Use our services for unlawful purposes; or
• Engage in any activity that may reasonably cause harm to our Website, business, personnel, customers or other users.

18. Service Availability

We will make reasonable efforts to provide confirmed services.

However, service availability may be affected by circumstances including:

• Vehicle availability;
• Traffic;
• Weather;
• Road closures;
• Government restrictions;
• Safety concerns;
• Operational circumstances;
• Technical problems; or
• Other circumstances beyond our reasonable control.

Where reasonably practicable, we will take reasonable steps to communicate significant changes affecting a confirmed booking.

19. Third-Party Technology and Services

Our Website may use third-party technology or service providers for technical or operational functions.

These may include:

• Maps and mapping services;
• GPS and location services;
• Website hosting;
• Database services;
• Email delivery;
• Communication services;
• Website security;
• Analytics; and
• Other technical infrastructure.

These third-party services may have their own terms, conditions and privacy policies.

The use of third-party technology does not change the fact that bookings submitted through our Website are received and managed by us.

20. Personal Data and Privacy

Personal data submitted through the Website will be handled in accordance with our Privacy Notice.

Depending on the service and information you provide, personal data may include:

• Name;
• Company or organisation information;
• Email address;
• Telephone number;
• Pickup location;
• Destination;
• GPS or location information;
• Booking information; and
• Other information necessary for managing your booking or service request.

Please refer to our Privacy Notice for information about how we collect, use, store, protect and disclose personal data.

21. Booking Records and Communications

We may maintain records relating to your booking or service request for purposes including:

• Booking management;
• Customer service;
• Communication;
• Accounting;
• Record keeping;
• Dispute resolution;
• Security;
• Fraud prevention; and
• Legal or regulatory requirements.

We may communicate with you using the contact information you provide, including email, telephone, messaging services or other applicable communication methods.

22. Intellectual Property

Unless otherwise stated, the Website and its content, including text, graphics, logos, designs, images, software, layout and other materials, are owned by or licensed to us.

You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit Website content without our prior written permission, except where permitted by applicable law.

23. Website Availability and Technical Issues

We aim to keep the Website available and functioning properly.

However, we do not guarantee that the Website will always:

• Be available;
• Operate without interruption;
• Be free from errors;
• Be completely secure; or
• Display information without technical inaccuracies.

The Website may occasionally be unavailable because of maintenance, technical problems, security incidents, network issues or circumstances beyond our reasonable control.

24. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for loss, damage, delay or inconvenience arising from circumstances that are outside our reasonable control.

This may include circumstances involving:

• Traffic;
• Weather;
• Road conditions;
• Road closures;
• Government restrictions;
• Technical failures;
• Third-party technology;
• Communication network failures;
• Incorrect information provided by the customer; or
• Other circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

25. Force Majeure

We will not be considered in breach of these Terms where our ability to provide a service is prevented, delayed or materially affected by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters;
• Severe weather;
• Floods;
• Fire;
• Accidents;
• Epidemics or pandemics;
• Government restrictions;
• Road closures;
• Civil disturbances;
• Strikes;
• Infrastructure failures;
• Major technical failures; or
• Other circumstances beyond our reasonable control.

Where reasonably practicable, we will inform you of significant circumstances affecting your booking.

26. Changes to These Terms

We may update or amend these Terms from time to time to reflect changes to:

• Our Website;
• Our services;
• Our business operations;
• Technology;
• Legal or regulatory requirements; or
• Other relevant circumstances.

The updated Terms will be published on this page together with the relevant “Last Updated” date.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from or relating to these Terms or your use of the Website shall be subject to the applicable jurisdiction of the courts of Malaysia, unless otherwise required by applicable law.

28. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions shall continue to apply to the extent permitted by law.

29. No Waiver

If we do not immediately enforce any provision of these Terms, this does not mean that we waive our right to enforce that provision or any other provision in the future.

30. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

AZD Maju Enterprise
Email: azhan298379@gmail.com
Telephone: +6011-2420 8227
Business Address: No 49, Solok Perwira 1, Taman Perwira, 14000 Bukit Mertajam, Pulau Pinang (Penang).